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  • What is your shipping cost?
    We often offer a promotion for free shipping so check out our SHOP page for details. Our shipping costs are $19.99 for purchases under $500 and increase by $5 for each additional $100 spent.
  • What shipping methods are used?
    Depending on location, we may ship via either USPS, UPS, or FedEx.
  • Do you offer expedited or overnight shipping?
    At this time we do not offer expedited shipping. We do promptly ship out all items within 1-2 business days and typical packages will arrive within 1-3 business days from shipment.
  • What if I didn't receive my shipment?
    Please check the tracking number sent in your order confirmation email to see the status of your package. For delivered packages that you did not receive, please see your local office on how to file a claim in the case of a lost package. Feel free to contact our customer support for any questions on your shipment.
  • Do you ship internationally?
    No, we currently ship within the USA only.
  • Do you offer gift wrapping?
    We are happy to provide a simple gift wrap and custom note at no extra cost. Please indicate at check out whether this item is a gift and the personal message to be included in the package.
  • How long will it take to receive my order?
    It will take approximately 4-7 business days to receive your order.
  • What is your return policy?
    RETURN POLICY ​ We gladly accept returns within the first 30 business days from original ship date for unused and unwashed merchandise. We are not responsible for items lost in transit when making a return or exchange, so we recommend insuring and tracking all items you return. Purchaser is responsible for return postage. Please feel free to contact us if you have concerns with your order. We value your feedback and your satisfaction with our product is of utmost importance to us. ​
  • How do I return an item?
    Please see return policy for what items are acceptable for returns. Please feel free to contact us at customercare@blackearthlinen.com if you have concerns with your order. We value your feedback and your satisfaction with our product is of utmost importance to us.​ Returns should be shipped back in original packaging through the United States Postal Service (USPS). We do not accept returns from FedEx and UPS. Please ship returns to: ​ Black Earth Linen Returns P.O. Box 183 Mazomanie, WI 53560 ​ Your payment will be returned via the original payment method within 14 days of receiving the return.
  • Can I machine wash/dry your linen bedding?
    Yes! It is very easy to care for. We recommend maching washing using cool water with like colors. Air dry or machine dry on low heat. Linen dries much faster than other fabrics; be careful not to over dry. For the most wrinkle-free linen, we like to take the sheets out of the dryer while they are still slightly damp and smooth them out on the bed to let them finish drying. We do not recommend using fabric softener as this can make the linen weaker over time. Your linens will continue to get softer and more supple with each wash.
  • How do I keep linen from wrinkling?
    We like to take the bedding out of the dryer while it is still slightly damp and smooth it out on the bed to dry for the best wrinkle free softness. Over drying linen causes it to become brittle and wrinkled. Be careful not to over dry! Linen holds up well to ironing, however we recommend enjoying the natural texture and beauty of the fabric and would never suggest you iron it!
  • Where is your linen from?
    Our flax is grown in Northern France and woven in Portugal.
  • Is your linen safe to be used for sensitive skin?
    Yes, it is safe to use on sensitive skin. Our fabric is not treated with harsh chemicals and is grown in a sustainable way. All of our linen bedding has been verified in an independent laboratory and tested for harmful substances according to STANDARD 100 by OEKO-TEX®.
  • Will your linen shrink?
    Our linen is all prewashed and pre-shrunk. Over time it may shrink an additional 1-2%.
  • Will I receive a receipt for my order?
    Once your order is placed, you will receive an email confirmation with your order receipt.
  • What payment methods do you accept?
    We accept debit cards and all major credit cards and Paypal. When you make a purchase from Black Earth Linen, your transaction is transmitted in a safe, encrypted format. All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
  • Where are Black Earth Linens available?
    We will accept orders from all US states. We are an online only company and do not have a brick and mortar location, which helps keep our costs down.

BEHIND BLACK EARTH LINEN

 

We design simple, thoughtful bedding made from quality 100% European linen. Designed by us and made ethically by producers we know and trust.

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